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Terms & Conditions

By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use our site.

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1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to comply with all applicable laws and regulations.

 

2. Product Information

We strive to ensure that all product information, including descriptions, images, and pricing, is accurate and up-to-date. However, we do not guarantee that product descriptions or other content are error-free. We reserve the right to modify product information and pricing at any time without prior notice.

 

3. Order Acceptance

All orders placed on our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

 

4. Payment

We accept various forms of payment, including credit/debit cards and other methods as indicated on our site. All payment information is processed securely. By placing an order, you authorize us to charge the payment method you provided.

 

5. Shipping and Delivery

We aim to process and ship your order promptly. Delivery times may vary based on your location and shipping method selected. We are not responsible for delays caused by factors beyond our control.

 

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with a product, please refer to our Return Policy for instructions on how to return items. Refunds will be processed according to our Return Policy.

 

7. User Accounts

To make purchases, you may create an account on our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately of any unauthorized use.

 

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of [Your Brand Name] or its licensors and is protected by copyright and trademark laws. You may not use any content without our express written permission.

 

9. Limitation of Liability

To the maximum extent permitted by law, MADALSA Organics is not liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability is limited to the amount you paid for the product.

 

10. Governing Law

These terms and conditions are governed by the laws of [Your State/Country]. Any disputes arising from these terms will be resolved in the courts of [Your State/Country].

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11. Changes to Terms

We reserve the right to update or change these terms and conditions at any time. We will notify you of significant changes via email or a notice on our website. Your continued use of the site after changes indicates your acceptance of the new terms.

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Privacy Policy

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At Madalsa Organics, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.madalsaorganics.com, purchase our products, or engage with us. 

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We collect both personal and non-personal information. Personal information may include your name, email address, phone number, and shipping and billing addresses. Additionally, we automatically gather non-personal information such as your IP address, browser type, device information, and usage data (including pages visited and time spent).

 

The information we collect is used for various purposes, including processing and fulfilling your orders, communicating with you about your purchases and products, improving our website and customer service, sending promotional materials (if you have opted in), and complying with legal obligations.

 

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with service providers that assist us in running our business, such as payment processors and shipping companies. We may also disclose your information to legal authorities when required and in connection with business transfers, such as mergers or acquisitions.

 

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or electronic storage is entirely secure.

 

You have the right to access the personal information we hold about you, request corrections, and request deletion of your personal information. You can also opt out of receiving marketing communications from us.

 

Our website uses cookies to enhance your experience. You can choose to accept or decline cookies, and most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer.

 

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of the site after any changes indicates your acceptance of the new Privacy Policy.

 

If you have any questions about this Privacy Policy, please contact us at Madalsa Organics, 3rd Floor, Sai Smit-1, Morbi-2, Gujarat, info@madalsaorganics.com, +91-9574186057

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Cancellation & Refund Policy

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Thank you for shopping with MADALSA. We take pride in our organic skincare products and are committed to providing you with a great shopping experience. Please review our cancellation and refund policy carefully.

 

1. Order Cancellation

Once an order is placed, it cannot be canceled. We begin processing orders immediately to ensure timely delivery, and once your order is confirmed, we are unable to make changes or cancel it.

 

2. Refund Policy

Due to the nature of our products, all sales are final. We do not accept returns or issue refunds for any orders once they have been placed. This policy is in place to ensure the quality and safety of our organic skincare items.

 

3. Exceptions

In the event that you receive a damaged or defective product, please contact our customer service team at [Your Contact Email] within [number of days, e.g., 7 days] of receiving your order. We will review your case and, if deemed appropriate, provide a replacement or store credit at our discretion.

 

4. Contact Us

If you have any questions or concerns regarding this policy, please reach out to us at infor@madalsaorganics.com. We’re here to help!

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Shipping & Delivery Policy

  • Orders are processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is confirmed, you’ll receive an order confirmation email, and a shipping confirmation email once it’s dispatched.

  • Standard Delivery: Typically takes 3-5 business days within metro cities and 5-7 business days for non-metro locations.

  • Express Delivery: Available for select locations with delivery within 1-2 business days.

 

Shipping rates vary based on the delivery location, shipping method, and order size, and will be displayed at checkout.

  • We work with trusted delivery partners in India, including Blue Dart, DTDC, and Delhivery, to ensure fast and reliable service.

  • The choice of courier is based on your location and selected delivery method.

  • After your order is dispatched, you will receive a tracking number via email.

  • You can use this tracking number to monitor the progress of your order through our website or directly on the courier’s website.

  • Please double-check that your delivery address is correct and complete to avoid delays.

  • For safe delivery, we suggest providing an address where someone will be available to receive your package.

  • Deliveries to certain remote or rural areas may require extra time.

  • In case of unforeseen delays, our customer service team will keep you informed.

  • If you miss a delivery, the courier will make up to two additional attempts.

  • For failed deliveries, the package will be returned to us, and our team will contact you for re-shipment or a refund (shipping fees may apply for re-shipping).

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  • If you need to cancel or modify your order, please contact us as soon as possible at support@madalsaorganics.com.

  • Orders already shipped cannot be modified and cannot be returned once received

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